The catalyst for this change was being nominated and selected by Intuit in 2016 as a “Firm of the Future”. As part of this distinction, KORE Accounting, along with four other bookkeeping and accounting firms from across the country, were given the opportunity to participate in an extensive 6-month workshop with thought leader, innovator, and Value Pricing expert, Ron Baker. This program opened our eyes to the benefits of engaging with clients on a fixed-price basis and helped us realize that billing by the hour is truly antithetical to having great client relationships.
However, while we recognized the benefits of providing customers with a fixed-price, we learned first-hand that shaking up the industry-wide status quo and totally reframing our existing client relationships would not be an easy task. As scary as it was to change the way we did things, my team and I decided that it was the right move for our company, and over the months that followed, we took the leap and attempted to transition all of our customers over to this new model. While many of our clients embraced the change, this move did result in several customers leaving.